1. Introduction

Welcome to Arafa Traders. By using our mobile application, website, or placing orders with us, you agree to follow the terms and conditions stated below.

2. Products and Services

Arafa Traders supplies fresh and live broiler chicken, including processed, marinated, and ready-to-cook chicken products. Product availability may vary depending on stock, market conditions, and delivery location.

3. Order Placement

Customers can place orders through our mobile application, phone, or other approved ordering systems. Once an order is confirmed, it will be processed according to the requested quantity and average weight.

4. Pricing

Prices may change based on market conditions and daily poultry rates. The final price will be confirmed at the time of order confirmation.

5. Delivery Policy

We offer home delivery services within selected service areas. Delivery time may vary depending on location, order volume, weather conditions, and operational factors. Future delivery technologies such as drone delivery may be introduced where permitted.

6. Payment Terms

Payments must be completed as per the agreed payment method, including cash, bank transfer, or digital payment. Business customers may receive specific credit terms based on prior agreement.

7. Quality Assurance

Arafa Traders is committed to maintaining high hygiene and quality standards in poultry handling and delivery. Customers are requested to check the product upon delivery and report any concerns immediately.

8. Order Cancellation and Changes

Order cancellation or modification must be requested before processing or dispatch. Once the order is prepared or dispatched, cancellation may not be possible.

9. Customer Responsibilities

Customers must provide accurate delivery information and contact details to ensure successful delivery.

10. Liability

Arafa Traders will not be responsible for delays or service interruptions caused by unforeseen circumstances such as weather conditions, transportation issues, or government regulations.

11. Updates to Terms

Arafa Traders reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services indicates acceptance of the updated terms.

12. Contact Information

For any questions regarding orders or services, customers may contact Arafa Traders through our official phone number, email, or mobile application support.